Our New Ultrasonic Parts Washer!
In 2022 we purchased a new ultrasonic parts washer to allow a better inbound inspection of contaminated and dirty parts.
Stephanie Sweeney
About Stephanie Sweeney
Posts by Stephanie Sweeney:
Our New Webster and Bennett Vertical Boring Machine
In 2022 we purchased a new Webster and Bennettt Vertical boring machine to improve our size capability.
New Addition of Enhanced Bore Measuring Equipment
In 2021 we purchased enhanced bore measuring equipment that benefits all customers via the use of 3 point micrometers
Our Apprentice Programme adds Additional Mechanic to the Scheme
In 2021 we continued our apprentice programme with the addition of a new apprentice machinist!
R&R CI Project
During the years 2011 to 2015 Paul Ruscoe was relocated in his home town in East Anglia. During this time R&R went through some more difficult times with increased staffing turnover and disappointing results.
Our Key Performance Indicators
Our Key Performance Indicators (KPIs) are geared wholly to the satisfaction of our customer’s requirements. We developed our schedule adherence chart based upon the actual dates customers require their parts to be delivered.
Our customer’s opinions obviously matter to us
Our customer’s opinions obviously matter to us, and we actively have sought comments from them. This last 12 months we have redeveloped our questionairres and survey tools to try to encourage customers to tell us “just how it is”.
Continuous Improvement
Continuous Improvement in any organisation is critical, to demonstrate that it is moving forward. At R&R we employed an outside body to bring us together whilst training in the seven tools of quality.More