Our Key Performance Indicators

Our Key Performance Indicators (KPIs) are geared wholly to the satisfaction of our customer’s requirements. We developed our schedule adherence chart based upon the actual dates customers require their parts to be delivered.

To achieve this we developed a production management technique at R&R to ensure that the achievement of our customer’s requirements was kept at the very forefront of what we do.

We appreciate that we are not always in control of all variables that control on time delivery, and many variable are external to our business, but by striving for this goal of 97% delivered on time, we will always deliver a more timely service than if we do strive for excellence.