During the years 2011 to 2015 Paul Ruscoe was relocated in his home town in East Anglia. During this time R&R went through some more difficult times with increased staffing turnover and disappointing results.
Our Key Performance Indicators (KPIs) are geared wholly to the satisfaction of our customer’s requirements. We developed our schedule adherence chart based upon the actual dates customers require their parts to be delivered.
Our customer’s opinions obviously matter to us, and we actively have sought comments from them. This last 12 months we have redeveloped our questionairres and survey tools to try to encourage customers to tell us “just how it is”.
Continuous Improvement in any organisation is critical, to demonstrate that it is moving forward. At R&R we employed an outside body to bring us together whilst training in the seven tools of quality.More